Avoiding Spam Flagging for VoIP Numbers

Avoiding Spam Flagging for VoIP Numbers

We understand how critical it is to keep your communications secure, compliant, and trusted. We’ve built tools and safeguards that help prevent your VoIP numbers from being flagged as spam, ensuring smooth, professional interactions while aligning with global regulatory standards. By minimizing spam flags, CloudCall helps ensure more of your calls reach potential customers, increasing engagement and maximizing your sales opportunities.

Here’s how we support you:

STIR/SHAKEN Compliance

More answered calls and fewer awkward "I thought you were spam" responses from customers.

On March 31st 2020 the FCC issued a mandate known as STIR/SHAKEN due to the increase in Robocalls. With this mandate the major mobile carriers implemented their own plans to determine if calls are spoofed or SPAM, unfortunately these changes have caused some legitimate traffic to be labeled as SPAM.

CloudCall has implemented the STIR/SHAKEN framework to meet the requirements of regulatory bodies such as the FCC (Federal Communications Commission) in the U.S., the CRTC (Canadian Radio-television and Telecommunications Commission) in Canada, and other international standards. This industry-standard technology verifies caller identity, minimizing the risk of fraudulent or spam calls. As a result, your calls are more likely to reach the recipient without being flagged across different regions.

Flexible Caller ID Options

Wish you could choose which number shows up when you call?

CloudCall also registers our customer’s caller ID name with the LIDB (Line Information Database) for proper display of their calling name.

For customers managing multiple phone numbers, CloudCall allows you to choose the outbound caller ID directly from our softphone or mobile app. This gives you control over which number displays on outgoing calls, helping maintain consistency and brand recognition across borders.

SMS Opt-In/Opt-Out Management

Stay adaptable, keep customers happy, and handle consent like a pro.

While CloudCall does not store opt-in records or automate keyword opt-in/out processes, we can offer best practice suggestions and guidance to help you navigate consent management effectively so your business can stay adaptable and compliant with varying regional regulations while maintaining control over how you engage with your customers.

Call Recording Acknowledgment

Know exactly when a call is being recorded.

CloudCall gives you clear visibility and control over call recordings directly within our softphone and mobile app. A recording indicator ensures you're always aware when a call is being recorded. For verbal acknowledgment, we recommend using this simple script to obtain consent in line with regional regulatory guidelines:

"Hi [Name], just a quick note that this call is being recorded for quality and training purposes. Is that okay with you?"

By documenting consent through recorded and transcribed calls, along with AI-powered call summaries, you’ll have the necessary records to demonstrate compliance and maintain transparency. This ensures both security and consent are preserved for future reference, protecting your business and reinforcing trust with your customers globally.

Number Whitelisting

Despite the measures CloudCall takes, there is still a possibility that customer calls may be flagged as spam by carriers.

To minimize this risk and improve connection rates, we recommend registering your numbers with major U.S. mobile carriers. This can significantly reduce the chance of important communications being mislabeled.

AT&T (Hiya)
Sprint & US Cellular/T-Mobile (TNS)
Verizon
Phone Spam Feedback | Xfinity Voice

If your calls continue to be flagged or you’d like additional protection, you can register your company with the Free Caller Registry.

We encourage customers to follow this guide and use the provided links to complete the registration process.

If you have questions or need additional guidance, the CloudCall team is happy to assist as needed, based on availability.

Terms, Conditions, & Privacy Policy

Keeping it Legal

CloudCall’s Terms and Conditions reinforce that customers are obligated to ensure compliance with all applicable laws, including obtaining necessary consents for communications. Additionally, our Anti-Spam Policy explicitly prohibits unsolicited communications without proper consent and requires users to maintain records of consents and provide clear opt-out options for recipients.

Our Privacy Policy further outlines how personal data is collected, emphasizing that consent is required for marketing communications and users have the right to opt out at any time. This ensures that communications align with privacy regulations and user preferences, reinforcing CloudCall’s commitment to responsible data handling and compliance.

Thanks to CloudCall 

CloudCall stays ahead of evolving regulatory standards and technological advancements, ensuring your business benefits from cutting-edge protections against spam and fraud. Our dedicated support team is available to guide you through caller ID configurations, STIR/SHAKEN compliance, and best practices to keep your communications running smoothly.

Contact us today for personalized recommendations and support.