How do I set up call forwarding?

This article will guide you through the steps to set up call forwarding on your/an account, in the customer workspace and the CloudCall o1 desktop/mobile applications.

In the customer workspace portal:

1. Log in to the customer workspace portal by visiting: https://app.cloudcall.com/auth 

2. Once logged in, click on icon

3. All users will be listed, if you are searching for a particular user you can use search using their name or email. As you begin typing, the portal will start filtering down your search

4. After locating the user that you want to amend their settings, click on the ellipsis and select edit

5. Under the permissions tab, there are 5 sub menus and there will be a call forward section.

6. Toggle on Always Forward. Then choose external number and the number that you would like to set as the forward:

7. You also have the option to enable forward if busy which can be only enabled if always forward is disabled. This is so that if you set your presence to busy the forward will be activated to the number you set.

8. Once you made the chance, please click on save changes.

In the CloudCall o1 desktop and mobile application

1. Open up the CloudCall o1 desktop or mobile application select more.

2. Then select settings.

3. Then select call forwarding.

4. You will then be presented with the always OR forward if busy option for you to choose on. (similar to the customer workspace)

5. Once you have set the number please select save.