o1 Release 21 Notes - October 10

RELEASE DATE: October 2025

Team CloudCall’s Release #21 brings smarter sharing, smoother billing, and stronger API capabilities to help your teams stay connected and compliant — with greater control over data, permissions, and platform access.

✨ What’s New

🔐 Granular Sharing & Access Controls

Admins can now manage how calls, recordings, transcripts, and messages are shared — not just company-wide, but by user and team for tighter access control.

You can now:

• Assign phone numbers to specific users or teams

• Limit who can view call recordings, transcripts, and summaries

• Define whether activity is visible to Admins, Supervisors, or just the user

• Control outbound Caller ID access (e.g., limit executive or campaign numbers)

This means more flexibility, improved data privacy, and confidence that sensitive information stays where it should.

📑 Read the Guide: Managing Sharing Permissions in CloudCall o1 »

#Permissions #Privacy #AdminControl #Softphone #Workspace

💼 Billing v2.1: Clearer Bundles, Smarter Entitlements

Each CloudCall user license (Starter, Pro, Advanced) now includes built-in entitlements tied directly to that bundle — so the right people get the right features automatically.

Highlights:

• Automatic feature access by bundle

• SMS and CRM sync limits applied by plan

• Easier seat transfers when users leave or change roles

• Simplified license purchase and upgrade requests

📑 Read the Guide: Understanding Billing v2.1 and Entitlements »

#Billing #Licensing #AdminTools

⚙️ Public API Enhancements

Developers and partners now have more power and visibility through the CloudCall Public API.

What’s new:

• Single-token authentication for simpler, more secure access

• New webhook events for call recordings, transcriptions, AI summaries, and call outcomes

• New endpoints to list calls (direct + queue logs) and retrieve user data

These upgrades make it easier to connect CloudCall o1 to your tech stack and automate communication insights.

📑 Read the Guide: CloudCall Public API Updates »

#Developers #API #Automation

☎️ Call Category on Softphone

Agents can now tag each call with a category (e.g., “Intro Call,” “Follow-Up,” “Interview”) directly from the Softphone once a call ends — helping teams classify activity for better reporting and coaching.

#Softphone #Reporting #Coaching

📊 Data Platform Enhancements

We’ve improved CloudCall’s internal data layer to support more reliable, real-time syncing and faster insights across dashboards and reports.

#DataPlatform #Analytics

🛠 Fixes & Performance Improvements

This release includes a number of under-the-hood improvements to enhance call quality, reliability, and stability across all o1 apps and environments.

🔧 Notable fixes:

• Improved call performance in queue and direct routes

• Resolved access issues for restricted users

• Enhanced Workspace loading and user-management reliability

📦 Build Details

Softphone Builds

• Windows: v2.0.7 (898) – Download Installer

• Android: v2.0.7 (898) – Pending Play Store Approval

• iOS: v2.0.7 (898) – Pending App Store Approval

• macOS: v2.0.7 (898) – Pending App Store Approval

Chrome Extension: N/A
Workspace: v1.57.0 app.cloudcall.com

✅ Summary
CloudCall o1 Release #21 gives admins and teams new levels of flexibility and transparency — from who can see or share call data to how licenses and integrations are managed. It’s all about putting more control in your hands while making everyday communication smarter, safer, and simpler.