o1 Release 20 Notes - July 17, 2025

RELEASE DATE: July 17, 2025

Workspace & Telco Enhancements

CloudCall o1 Release 20 brings a fresh round of reporting upgrades, backend improvements, and key fixes to ensure your platform runs more smoothly and insightfully than ever. While this release does not include updates to the Softphone or Chrome extension, it introduces critical improvements across the Workspace and telecom infrastructure.

Enhanced Reporting in Workspace

We’ve supercharged Workspace reporting with more flexibility and visibility—so your teams can measure performance with precision.

What’s new:

• Agent-Level Consolidation:
  See a single agent’s total activity (across all numbers) in one line—available across direct, queue, campaign, and SMS call records.

• Filter by Agent in Overview:
  Easily isolate and analyze performance for a single user across all reporting views.

• Time-of-Day Filtering:
  Define specific start and end times (not just dates!) to spot activity patterns down to the hour or even 10-minute intervals.

• More Insightful Trends:
  Trend graphs now adapt based on your selected time range and agent—making it easier to identify when peak call activity happens.

• Simplified UI Tweaks:
  Refined filter options and labels for better usability across the Overview and Trends dashboards.

📍These updates help leaders and admins get a clearer picture of team performance, call handling, and SMS effectiveness—right when it matters.

Backend & Telephony Enhancements

• Voicemail, Transfers & Recording APIs:
  Our API v4 has been extended to improve support for voicemail, call recording, and transfers—laying the groundwork for future features and tighter integrations.

• Platform Performance & Reliability Fixes:
  This release includes multiple customer-reported bug fixes aimed at improving call delivery, notifications, and voicemail quality.

🔧 Fixes include:

• Queue calls still ringing on mobile lock screen after being answered elsewhere

• Missing push notifications for missed calls on mobile

• Audio quality degradation in uploaded voicemail greetings

• Incorrect average inbound duration reporting

• Inbound calls playing incorrect dial tones

• Intermittent call recording issues (being actively resolved)

Build details:

Workspace:

• Version: 1.43.2

• URL: https://app.cloudcall.com