If you're experiencing issues like your call audio volume decreasing on its own, please follow the steps below to set up your headset or audio device with the CloudCall O1 desktop application.
Step 1: Open the Sound Settings
1. Click on the Start menu (Windows logo in the taskbar).
2. Select Settings (gear icon).
3. In the Settings window, click on System from the left-hand sidebar.
4. Choose Sound from the right-hand pane.
Step 2: Set "Do Nothing" Under Communications Tab
1. Scroll down to the Advanced section and click on More sound settings.
2. A new window labelled Sound will open. In this window, click on the Communications tab.
3. Under the Communications Tab, select the "Do Nothing" option. Click Apply.
Step 3: Disable Enhancements and Exclusive Mode
1. In the same window, click on your headset in the list again and then on Properties.
2. Click the Enhancements tab (if available), tick ‘Disabled all Enhancements’
3. Under the Advanced Tab, deselect all options in Exclusive Mode.
4. Click Apply and then OK to save your settings.
5. You will also need to do the same steps above for "Headset Microphone" or device of your choice microphone under the "Recording" Tab.
If the steps above do not resolve the issue, it’s possible that the Windows Registry settings have not been correctly applied. We recommend that your IT team follow the steps below to manually update the Registry settings:
Step 1: Open the Registry Editor
- Press Windows + R, type regedit, and press Enter.
2. If prompted by User Account Control, click Yes.
Step 2: Navigate to the Communications Registry Key
- In Registry Editor, navigate to the following location:
- HKEY_CURRENT_USER\Software\Microsoft\Multimedia\Audio
Step 3: Change the "UserDuckingPreference" Value
Select the Audio key.
Double-click UserDuckingPreference, and set the Value data to: 3
Prevents Windows from automatically adjusting volume during communication activities.
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