How to Change Answer Mode in Service Account (Portal)

Once you log into the Portal 

You will need to go to Configuration and Service Account and Configure 

Then Scroll down to Call Settings and you will see Answer Mode and Select Answer Mode required for the agent 

Options 

Ring Forward and Voicemail - This is when it Rings the Agent for the allocated time set and then follows the forward rules if applied and then go to voicemail when direct calls come into them 

Ring then Forward - This is when it rings the agent for the allocated time set then follows any forwarding rules if applied 

Ring then Voicemail - This is when it rings then agent for the allocated time set and then go to Voicemail 

Forward then Voicemail - Then is when it following forwarding rule set on the agents account and if they are unable goes to voicemail which can be listen or emailed to the agent who has missed the call 

Ring Only - When a direct call comes in this will only ring the agent and then the call will cut off

Forward Only - When a direct call comes in this will forward any forward rule set on the agent account 

Voicemail Only -When a direct call comes in this will go straight to voicemail 

Reject - When a direct call comes in this will be rejected and the customer or candidate will not able to reach the agent directly 

Then Click on Save Changes