o1 Release 17 Notes - Mar 4, 2025

RELEASE DATE: March 4, 2025

Team CloudCall’s Release 17 delivers new tools to make queue management, contact syncing, and reporting easier—plus mobile performance upgrades to keep you connected on the go. Be sure to download the latest versions of the desktop Softphone, mobile app, and Chrome extension to access all the latest improvements.

✨ What’s New

Self-Service Queue Management in the Workspace

Admins and Supervisors can now view and manage call queues directly in the CloudCall o1 Workspace—without needing to contact Support.

You can now:

• Add or remove queue members (Agents)

• Assign or update numbers

• Upload or change audio (music on hold, voicemail greetings, etc.)

• Adjust call routing methods

📑 Read the Guide: Managing Call Queues in CloudCall o1 »

#Queues #CallRouting #Workspace #Audio

Manage Non-CRM Contacts (v1)

Create and manage private or shared contact lists right inside your CloudCall Workspace and Softphone—even if they’re not in your CRM yet.

Features include:

• Create private or company-wide shared contacts

• Import via CSV or mobile device

• Convert contacts to CRM format

• Export as .csv files for CRM upload

📑 Read the Guide: Non-CRM Contacts in CloudCall o1 »

#Contacts #CSVUpload #Workspace #Softphone #CRMIntegration

Reporting v2: More Insights, More Control

A significant upgrade to our reporting tools now lets you slice, filter, and export detailed data about your calls—both direct and queued.

You can now:

• View total and average duration per agent

• Filter by inbound/outbound and ring time vs. talk time

• Access historical Queue Reports (summary, detail, agent-level)

• Use Live Queue Reporting to monitor real-time activity

#Reporting #AgentPerformance #LiveData #Analytics

📱 Mobile App Enhancements (Flutter Upgrade)

We’ve upgraded the Softphone mobile app’s backend technology to improve overall reliability:

• Faster call connection

• Reduced log-in delays

• Increased token life to avoid sudden logouts

Available now for Android (Google Play) and macOS.
iOS update pending Apple approval.

#Mobile #Flutter #Performance #CallQuality

🛠 Fixes & Quality Improvements

This release includes several under-the-hood enhancements to call stability, connectivity, and reliability across the o1 platform. It also resolves reported issues submitted by customers like you.

🔧 Notable fixes:

• Call delay improvements

• Contact sync issues

• Agent login edge cases

• Reporting field consistency

• Workspace view bugs
  (Ref: C0OB-325, C0OB-478, C0OB-447, C0OB-407, C0OB-489, C0OB-431, TJB-1489)

🔧 Build details:

Softphone Builds:

• Windows: cloudcall-setup-1.192.292.462-rs41-prod
  • • Version: 1.192.292 (462)

• iOS: Pending Approval

  • • Version: 1.192.292 (463)

• macOS: Available in the App store.

  • • Version: 1.192.292 (462)

• Android: Available in the App store.

  • • Version: 1.192.292 (462)

Chrome Extension :

• Version: 1.10.171

Workspace:

• Version: 1.41.0

• URL: https://app.cloudcall.com