o1 Release 16 Notes - Jan 2025

RELEASE DATE: January 29, 2025 

Team CloudCall's Release 16 kicks off 2025 with exciting enhancements and new features, including the highly anticipated Power Dialer Campaigns and Voicemail Drop. You'll notice key updates in the CloudCall o1 Softphone, Workspace, and Mobile App that will bring greater efficiency to your outbound calling. Be sure to download and install the latest versions to take full advantage of these new tools improvements.

DESKTOP SOFTPHONE: Version 1.170.270 (440) (Mac iOS)  (Windows)

MOBILE APP: (App Store) (Google Play Store)

CHROME: Version 1.10.168 (Chrome Store)

WORKSPACE: Version 1.36 (Login)

New Features & Enhancements 🎉

CloudCall o1 Workspace Enhancements

Create and Monitor Outbound Campaigns from the Workspace 

Need to reach a long list of contacts? Admins and Supervisors may now create Outbound Campaigns from the CloudCall o1 Workspace. Let the Power Dialer handle the calling, so your team can focus on engaging customers, building relationships, and closing deals.

📑 Review the Guide: Outbound Campaigns and the Power Dialer in CloudCall o1

#Workspace  #Campaigns #Reports 

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Create and Manage Team and Individual Voicemail Drops from the Workspace 

• The Voicemail Drop tools in the CloudCall o1 Workspace allow Admins and Supervisors to create and manage voicemail drops for individual users and teams.
• Assign up to 3 personal voicemail drops per user and 2 shared drops per team. 
• Create voicemail drops using text-to-speech, audio file uploads, or live recordings.

📑 Review the Guide: Voicemail Settings in CloudCall o1 

#Workspace  #CompanySettings #Voicemail #UserSettings

CloudCall o1 for Desktop - Softphone Enhancements 

Power Dialer Outbound Campaigns for Softphone Users

• Notice the Campaigns button in the bottom menu of your softphone where the settings menu used to be. We've placed Campaigns here for quick accessibility. Now, to access your softphone settings, look for the menu at the top left corner of all pages in the softphone (except for the keypad). 
• The new Campaigns tab in the softphone lets you see active campaigns, call lists, and dial history for your Power Dialer campaigns. Agents added to Power Dialer Campaigns through  can log notes that sync to Bullhorn, Salesforce or Vincere. During campaigns, Agents can quickly drop quick pre-recorded voicemail messages, and adjust their availability within the Softphone. This new o1 feature launch maximizes speed, accuracy, and CRM connectivity for high-volume outbound calling.

📑 Review the Guide: Outbound Campaigns and the Power Dialer in CloudCall o1 

#PowerDialer #OutboundCampaigns #Softphone #Menu #VoicemailDrop 

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Voicemail Drops in the Softphone 

• Users can create voicemail drops using text-to-speech, audio file uploads, or live recordings.

• All voicemail drops sync across Softphone, Mobile and and Workspace.

• Agents can set up personal Voicemail Drop messages by recording, uploading, or using the CloudCall text-to-speech tool.

• Agents can control voicemail settings, play back, edit, or delete voicemails with ease.

• When enabled, Agents can quickly leave pre-recorded messages when calls are answered by voicemail, reducing call handling time and improving efficiency.

📑 Review the Guide: Managing Voicemail in the Softphone

#Desktop #Softphone  #Settings #Voicemail #VoicemailDrop #Agent #Recording

CloudCall o1 for Mobile Enhancements 

Power Dialer Outbound Campaigns & Voicemail Drop for Mobile App Users

As in the Softphone, and to provide you with a unified experience across platforms, you'll now notice the mobile app's Campaigns tab and the shift in location for the settings menu. 

You'll be able to perform the same Power Dialer, Campaign and Voicemail Drop functions in the mobile app that you can now in the Softphone. 

📑 Review the Guide: Outbound Campaigns and the Power Dialer in CloudCall o1

#PowerDialer #OutboundCampaigns #Android #iOS #Mobile #Menu #VoicemailDrop 

Fixes & Quality Improvements

Ringtone Accuracy by Locale

We’ve fine-tuned call ringtones to match your local settings, ensuring a more natural experience. Now, UK users will hear the correct UK dial tone, while US users get the US dial tone, eliminating mismatches caused by international ringtone playback.

#Ringtone  #Dialtone #Settings

Corrected Voicemail Email Timezone

Voicemail-to-email notifications will now display timestamps based on your actual time zone, resolving an issue where some users—especially in the US—were seeing UK timestamps. Now, your voicemail emails reflect the correct local time for greater clarity and consistency.

#Voicemail #Email #Timestamp