o1 Release 15 Notes - Dec 2024

RELEASE DATE: December 24, 2024 🎄

Team CloudCall's Release 15 introduces exciting new features and enhancements that significantly improve user flexibility, especially with device (desk phone) integration. This update focuses on creating a smooth experience between integrated devices and softphones, allowing you to switch between them with ease. We have also resolved critical bugs to ensure better call reliability and performance across all platforms.

CHROME: Version 1.10.168 (Chrome Store)

WORKSPACE: Version 1.36 (Login)

DESKTOP: Version 1.150.250 (420) (Mac iOS)  (Windows)

MOBILE APP: (App Store) (Google Play Store)

New Features & Enhancements 🎉

CloudCall o1 Workspace Enhancements

Integrated Devices: Bring Your Own Desk Phones

• Administrators can assign Polycom and Yealink devices to users or conference rooms from the CloudCall o1 Workspace. 
• Visual indicators for desk phone calls appear in the CloudCall o1 Workspace Live Feed, ensuring Supervisors can track calls answered on their desk phones and monitor, whisper, or barge into desktop phone calls if the softphone is installed and synced.  
• Answer a call on your desk phone and with Multi-Way-Bridging, add participants directly from the desk phone without needing to transfer the call to another device or system.

#Desktop #Softphone #Devices #Polycom #Yealink #CRM #Deskphone #ConferencePhone #BYOD 

📑 Review the Guides:

How Integrated Desk Phones Work with CloudCall o1 

Live Feed: Activity Overview, Direct Calls, Queue Calls and SMS Logs

CloudCall o1 for Desktop Enhancements 

Device and Softphone Integration

• Switch between integrated devices and softphones for a more flexible communication experience. 
• View or add device call notes via the softphone. 
• Playback or review device call recordings through the softphone.

#Desktop #Softphone #Devices #Polycom #Yealink #CRM

📑 Review the Guide: How Integrated Desk Phones Work with CloudCall o1 

📥Install the latest Softphone: Version 1.150.250 (420) available on (Mac iOS)  (Windows) 

CloudCall o1 for Your CRM Enhancements 

Click-to-Call from Integrated Devices

• Set your integrated device as the default for CRM Click-to-Call initiated outbound calls. 
• See notes in your CRM for live desk phone calls. 

#Workspace #Enhancements #Click-to-Call #CTC  #CallManagement

📑 Review the Guide: How Integrated Desk Phones Work with CloudCall o1 

CloudCall o1 for Mobile Enhancements 

iOS 18 

CloudCall o1 mobile app now fully supports Apple’s iOS 18. This ensures users experience full compatibility and performance improvements on the latest iOS devices.

#MobileApp #Enhancements #iOS

📥Download the Mobile App: Available for Apple (App Store)

Fixes & Quality Improvements

CloudCall o1 for Mobile Reliability Fixes

Calls will not drop when users receive a cell phone call while actively using the app.

#MobileApp #Reliability 

CloudCall o1 for Desktop Reliability Fixes

• Time-based queue call drop issues addressed. 

• Record button on the call screen will disable on the first click as expected.

• Team names will correctly display on Colleague detail cards.

• ‘Add to Call’ and ‘Transfer’ options are enabled for external inbound calls.

• Call-backs to internal missed calls will no longer be prevented by an extra ‘+’ being added.

#Desktop #Softphone #Queue #Recording #ContactDetails #Transfer #Inbound #Voicemail #Callback #Reliability