o1 Release 14 Notes - Nov 2024

RELEASE DATE: November 19, 2024 Update 

Team CloudCall's Release 14 is packed with new features and significant improvements based on your feedback. From enhanced queue voicemail management to better call stability across devices, this release empowers you to work smarter and more efficiently.

SOFTPHONE: Version: 1.140.240 (410)

CHROME EXTENSION: Version: 1.10.163 

New Features & Enhancements 🎉

Queue Call Voicemail Notifications

Admins and supervisors can now assign a group or individual email address to queues. When a voicemail is left, all members receive an email with a transcription and MP3 attachment, ensuring faster responses and collaboration.

#Workspace #Enhancements #Queue #Voicemail

📑 Review the Guide: Managing Queue Call Voicemail Notifications

📑 Review the Guide: Accessing Queue Call Voicemails from the Softphone

Welcome Emails for New Users

A welcome email is now sent automatically when a user is activated for the first time. If the initial "set password" link expires, the system will resend a new welcome email when the user tries to set their password, ensuring a smoother start for new users.

#Workspace #Enhancements #Onboarding #Email #UserManagement 

📑 Review the Guide: Managing Queue Call Voicemail Notifications

Improved Call Handling for Active Calls

Agents will now be prompted before starting a new call if a call is already in progress. This applies when dialing a contact from the Contact List or using Click-to-Call (CTC), ensuring better call management.

#Softphone #Workspace #Enhancements #Click-to-Call #CTC  #CallManagement

Quality Improvements 

Smarter Linkedin Number Recognition

The CloudCall Chrome Extension now accurately identifies phone numbers on LinkedIn, avoiding the incorrect conversion of non-phone numbers. Performance improvements also ensure smoother browser operation.

#ChromeExtension #Unify # Linkedin

📑Review the Guide: CloudCallo1 Chrome Extension

Fix for Softphone Call Button Flickering

If your Softphone's "Call" button flickers between green and gray, enabling Modern Connection Mode will resolve the issue. This hidden setting stabilizes the button and prevents further disruptions. The fix is included in version 410, and we plan to make this the default in future releases.

#Softphone #Reliability

📑Review the Guide: How to Enable Modern Connection Mode

Accurate CRM Caller Info 

Inbound calls now display the correct caller information, ensuring that "Unknown Caller" is no longer shown when the contact isn’t in your CRM. 

#Softphone #Reliability

📑Review the Guide: Using CloudCall within your CRM

Accurate CRM Caller Info 

The Softphone now ensures uninterrupted calls when switching between networks. Whether transitioning from Wi-Fi to mobile data or experiencing brief internet disruptions, your calls remain stable and reliable.  Addressed issues where the Softphone would freeze after ending a call.

#Softphone #Reliability

📑Learn More: VOIP Call Quality

Easy Caller ID Selection

Fixed an issue where the outbound Caller ID dropdown was blank, so you can now select your caller ID without interruptions.

#Softphone #Reliability

No More Accidental Calls

Prevented accidental calls during active calls for smoother call handling.

#Softphone #Reliability

First Call Success

Ensured the first call of the day connects without issues.

#Softphone #Reliability

First Call Success

Resolved an issue where errors occurred due to empty locale values in user profiles. The system now defaults to the browser’s locale or "en-US" to ensure smooth operation.

#CustomerWorkspace #Reliability

Accurate Live Feed Display

Fixed a bug causing the live feed to miss showing waiting and in-progress calls. You’ll now have real-time visibility into all call activity.

#CustomerWorkspace #Reliability

Reliable Call Forwarding

Fixed issues with call forwarding settings. Calls set to forward to external numbers now bypass the mobile app and go directly to the intended number, including those using the "Always Forward" feature.

#MobileApp #Reliability