You can access your voicemail easily through either the CloudCall o1 desktop application or the CloudCall Mobile app.
Step 1
Open the CloudCall o1 desktop app or the CloudCall Mobile app.
1. Select Calls.
2. Then click on the Voicemails tab.
Step 2
Play your voicemail
1. Click on a voicemail of your choice.
2. You will then be presented with a "Play button" to play your voicemail.
3. You will also have the options to call back, adjust playback speed, and delete the voicemail.
When you receive a voicemail through CloudCall, you'll receive an email notification from noreply@voicemail.customeremail.edifycloud.net. These notifications are designed to help you quickly review and respond to messages with the following details included:
| Email Subject | EXTERNAL CALLER ID NAME called from CALLER NUMBER they called DID RECIPIENT NUMBER. |
| Sender and Timestamp | The email body shows who called, the number they used to call you, and the time and date of the call. |
| Voicemail Attachment | Includes a downloadable MP3 file of the voicemail, such as 019cl212112541601c40e8c2fc.mp3, for easy playback. |
| Transcription | Below the call details, you'll find an automated transcription of the voicemail message to quickly review its content without listening to the audio file. |
Here’s an example of a voicemail notification:
This feature makes it easy to quickly review voicemails using the email transcript, respond promptly with the callback details provided, and keep records by saving the MP3 attachment for future reference.
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