Your presence status controls which inbound calls reach you in the CloudCall o1 application. It also lets your colleagues see whether you can take calls.
This article explains the three presence statuses and how to change yours.
Presence statuses explained
CloudCall o1 has three presence statuses:
| Status | Direct calls | Mainline (queue) calls | Best used when |
|---|---|---|---|
| 🟢 Available | ✅ Received | ✅ Received | You are ready to take any call |
| 🔴 Busy | ✅ Received | ❌ Not received | You want to stay reachable but not take queue calls |
| ⚪ Offline | ➡️ Sent to voicemail | ➡️ Sent to voicemail | You are away, on leave or finished for the day |
How to change your presence status
- Open the CloudCall o1 application.
- Click the Settings icon (cog wheel) in the top-right corner.
The Settings panel opens. Under your name, click the current status drop-down.
Select Available, Busy or Offline.
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