Escalations

Whilst we do our best to ensure service standards are high we recognise that sometimes things may not always go to plan. So if you ever find yourself in a situation where you need to make someone aware of something that the usual channels for help are not addressing, we have you covered.

If your contract includes a Customer Success Manager, please contact them directly. The main contact for your organization should have their details. If they don’t you can request them by contacting the support team.

For everyone else, all you need to do is raise a ticket by submitting a request – in the field “just a little more information” select Customer Care > Account Review > Customer Health Check. This will send a request straight to our customer care team who will reach out to you.