To change your presence status on your Salesforce Plugin you shall need to click on your Initials that is based at the top right. The screenshot below shall explain further:
|
Status |
Automatic Call Distribution (Inbound Campaigns) |
Direct Dial |
Colour Indicator |
| Online | User is available to take calls from automatic call routing queues | User is available to take calls on their direct dial number | Green |
| Offline | User will not receive any calls from automatic call distribution queues | User is available to take calls on their direct dial number | Red |
| Do Not Disturb | User will not receive any calls from automatic call distribution queues | User will not receive any calls on their direct dial | Grey |
| Busy | User will not receive any calls from automatic call distribution queues | User is available to take calls on their direct dial number | Red |
| On a Call | User will not receive any calls from automatic call distribution queues | User is available to take calls on their direct dial number | Red |
| In Wrap Up | User will not receive any calls from automatic call distribution queues | User is available to take calls on their direct dial number | Orange |
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