Q: What should I do if my softphone stops receiving calls or the call button turns grey?
A: This could indicate a loss of internet connection. Log out of the softphone or close it, then ensure no background processes are running in your task manager. Afterward, restart the softphone.
Q: What should I do if I have the mobile app installed but am not receiving calls?
A: Ensure the mobile app is open and running in the background.
Q: Why are my CRM contacts in the UK showing in US format with +1 in front of the number?
A: You may need to update your location settings in your softphone and Chrome extension. Go to 'More,' click on your profile, and ensure your locale is set correctly. The same applies to numbers appearing as +44 when calling in the US.
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