o1 Ticket Template

The template below will aid our support team in prioritising and categorising requests. It is designed to help the team get to the root cause of the issue more efficiently.

Please use this template when entering your description of the issue on the ticket form.

1. User account(s) email address(s): 

2. Softphone Version Number: 

3. Description of issue:  

(i.e. what were you trying to do, what were you expecting, what actually happened) 

4. Caller number / Called number and timestamps / dates:  
   
   
   
   
5. Any other information that you think would be useful: