How to re-authenticate the CloudCall sync profile for Bullhorn

How to re-authenticate the CloudCall sync profile for Bullhorn

If you have received an email like the one below, you will need to reauthenticate your CloudCall sync profile to ensure all your call recordings and SMS messages sync back to Bullhorn:

To reauthenticate, please login to the CloudCall portal as the CloudCall portal Administrator using one of the links below:

https://portal.uk.cloudcall.com/

https://portal.us.cloudcall.com/

You will be presented with the below screen. Please login using your CloudCall portal administrator details:

Once you have successfully logged in, please navigate to the left-hand panel, click on Sync > Bullhorn CRM.

In the top right-hand corner you will see that the sync profile not authenticated. Please enter the password and click Re-authenticate

Once your Bullhorn REST credentials have been validated, the profile will be authenticated