Adding an outbound campaign

Log in to the Portal as Admin

In the orange topped ‘Control’ box select ‘Campaigns’ then ‘Add New Campaign’

For ‘campaign type’ select ‘outbound’

Name the Campaign after the user and add a description if desired

Leave the ‘Calendar’ options as they are,

Select the users own number for ‘Campaign CLI’ so it displays their own number when they call out

Tick ‘Hide CLI’ if you don’t want to display a number

In ‘Voicemail Drop Option’ select ‘Default or Agent VM drop Message’

Leave ‘Campaign Priority’ as ‘A’

Tick ‘Allow agent blending’ which allows an agent to be in more than one campaign

The other settings on the right are shown in the screenshot below

Then Click on ‘Campaign Agents’ 

Click on the desired person’s name to add them to the ‘Selected Agents’ box

Click ‘Create Campaign’