Polycom VVX Manual Provisioning

The phone must be on the local network to the computer being used to access the GUI.

Find the IP address of the phone from the phone itself using the following:

1. Menu
2. Status
3. Network
4. TCP/IP Parameters

The IP Address should be listed in here as either IP address or IPv4 Address.

Typically, it will look like 192.168.xx.xxx

Head to this IP address in a web browser but using the prefix https://

The log in screen should look like this:

If it is stretched and distorted it won’t work. To avoid this, either clear your browser data for the last hour, or navigate to it using incognito mode or a different brand of web browser.

Default password is 456.

To reset the phone, go to the ‘Utilities’ menu and then select ‘Phone Backup and Restore’. Expand the ‘Global Settings’ section at the bottom and select the ‘Restore’ button.

If the 456 password does not allow you access please factory reset the Polycom without the password using these steps:

1. You will need to look at the back of your phone to locate the MAC address. This will be a 12 digit number appearing on a sticker at the back of your phone. Write this down somewhere as you will need to
enter it as the reset password later.
2. Once you have this address, follow these steps to initiate the reset:
              a. Power off the phone by unplugging the power or network
              b. Plug the phone back in
              c. Wait until you see Cancel, then press Cancel button
              d. Quickly press and hold down the following keys:

3. After holding down the correct keys during boot, you should be prompted for an admin password.
4. Enter the MAC address of the phone as the password. In order to enter the password, use the keypad to type it in. You will need to switch between numeric and alphanumeric entry modes in order to enter it
correctly.
5. Once the password is entered correctly, you will be prompted a final time whether you would like to reset. Proceed and your phone should now reboot to complete the process.
6. In the event that you get the password wrong, on the next screen, you can simply press Cancel and it will return to the password prompt, and you can try again.

Now the Polycom has been factory reset the admin password should be 456

Please re load IP address in the browser after phone restart! This is where you may need to clear the history or go Incognito.

Go to the ‘Simple Setup’ menu. Expand the ‘Time Synchronization’ section and select the appropriate SNTP server (Europe.pool.ntp.org for UK and Europe).

Expand the ‘SIP Server’ section and add the appropriate address. This is depends on the following:
         • register.uk.cloudcall.com for UK / Europe sites using UA proxies
         • register.us.cloudcall.com for US sites using UA proxies
         • sip.uk.cloudcall.com for UK / Europe sites NOT using UA proxies
         • sip.us.cloudcall.com for US sites NOT using UA proxies

Expand the ‘SIP line identification’ section and add the details for the phone from the portal:

Click Save after completing the above.

Go to the ‘Preferences’ menu and select ‘Date & Time’.

Expand the ‘Time Synchronization’ section and select the appropriate TCP SNTP server and SNTP server, in this case Europe.pool.ntp.org

Then expand the ‘Daylight Savings’ section and for the UK amend as above.

Go to the ‘Settings’ menu and select ‘Audio Codec Priority’, set it as below:

Go to the ‘Settings’ menu and select ‘SIP’.
Clear the ‘Digitmap’ and ‘Digitmap timeout’ fields:

Expand the ‘Server 1’ section and check/add the appropriate address as described above, in this case register.uk.cloudcall.com

Return to the ‘Settings’ menu and select ‘Lines’. Check / enter the same ‘Display Name’, ‘Address’ and ‘Authentication User ID’ as in the ‘SIP line identification’ section above. These details may have already been filled out for you dependant on the Polycom type you are provisioning.

Expand the ‘Server 1’ section and add the appropriate address as described above, in this case register.uk.cloudcall.com OR register.us.cloudcall.com (for US).

Go to the ‘Settings’ menu and select ‘Change Password’.

Enter the old password and the new password twice VERY CAREFULLY as a mistake here could prevent future access to the phone!

Once this has been completed, click ‘Save’ to complete the process and update and reboot the Polycom.

Make a test call, including testing the audio quality of the conversation.