How to re-authenticate the CloudCall sync profile for LaborEdge
If you have received an email like the one below, you will need to reauthenticate your CloudCall sync profile to ensure all your call recordings and SMS messages sync back to LaborEdge:
To reauthenticate, please login to the CloudCall portal as the CloudCall portal Administrator using one of the links below:
You will be presented with the below screen. Please login using your CloudCall portal administrator details:
Once you have successfully logged in, please navigate to the left-hand panel, click on Sync > LaborEdge.
In the top right-hand corner you will see that the sync profile not authenticated. Please type in your LaborEdge admin password and click save changes
Once your LaborEdge Administrator credentials have been validated, the profile will be authenticated