How do i create a hunt group?

Log in to the CloudCall Portal as the administrator

From the left hand panel, navigate to control, click configuration and then hunt groups.

Click the add group button at the bottom.

Type in a 4 digit number for the group, usually this will be an unused 4-digit extension, for example 3333, 4444, 5555.

Give the group a name, eg ‘All Users’

Pick a call sequence

Simultaneous - calls all numbers at once,

Order - calls the numbers top to bottom once you have arranged them

Least used - will call through the numbers from the one that has been on calls less than the rest through to the busiest.

Tick the box to the right of the names of the users you wish to include in the group.

Please note the navigation controls for multiple pages.

There is an option called Hunt Stop which is added by default. However it can be managed by editing the group.  Hunt Stop stops calls to the users in the hunt group from following their own call forwarding settings.

To edit the group, click the folder and tools icon. To delete it the group click the red X.

This number can then be added to call forwarding options as desired.  

Some examples of this would be different groups ringing for different IVR options (1 for sales 2 for support etc). 

Alternatively, you could have someone’s personal service account set to ring for 15 seconds, then forward to ‘all users’ if they don’t answer.