Every release, in one place — new AI capabilities, integrations, and everyday improvements built to help your team have better conversations and spend less time on admin.
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Coming soon
C3 Insights: a team-wide dashboard for supervisors
The next chapter of CloudCall Companion gives team leaders a dedicated, team-level view of call intelligence — coaching backed by real conversation data, without needing to sit in on a single call.
C3 InsightsSupervisorsCoachingAnalytics
Coming soon
What it will bring
Team dashboard
Team performance at a glance
Call volume, sentiment trends, and talk ratios across the whole team, in one view.
Coaching
Coaching from evidence
Spot who needs support before it affects results, based on real conversation data rather than activity counts.
Reporting
Natural-language reporting
Ask questions of your team's call data in plain English — no manual reports, no waiting.
Quality
Proactive quality flags
Surface risk across the team early, so issues get coached before they affect customer experience.
Why it matters: supervisors get one evidence-based view of the whole team's conversations — so coaching is targeted, quality issues surface early, and reporting stops being manual work.
July 2026
CloudCall Companion (C3) is here
CloudCall Companion is a purpose-built AI service that brings conversation intelligence directly into your agents' daily workflow — before, during, and after every call. It's built natively into the CloudCall o1 softphone and your CRM, so there's nothing new to learn and nothing extra to open.
C3 CallCloudCall o1SoftphoneCRM
Released
Across every call
Before you dial
Walk in already briefed
Full interaction history, an AI-generated relationship summary, and a sentiment trend appear the moment you open a contact — plus a call planner with templates to set your objective up front.
During the call
Stay in the conversation
Your call plan, key topics, and real-time sentiment stay visible as you talk, so you can focus on the customer instead of your keyboard.
After you hang up
Zero-admin follow-through
A structured summary, extracted insights, sentiment, and action items sync straight to the call details or CRM record — automatically, with nothing to type.
Customer value
Why it matters
Agents walk into every call prepared and leave every call with the admin already done — better conversations, cleaner CRM data, and hours back every week.
CloudCall o1 now connects with OneUp Sales, giving recruitment teams a simple way to bring approved CloudCall call data into one of the sector's leading performance analytics platforms.
Connected calls, unanswered calls, and voicemails surface in OneUp Sales, giving teams clearer insight into the activity behind their performance data.
Historical data
Dashboards ready from day one
Historical CloudCall o1 call logs can be brought into OneUp Sales when a customer first connects, so reporting starts with useful context immediately.
Recruiter visibility
Performance views mapped to individual users
CloudCall user data helps OneUp Sales map call activity to individual recruiters, keeping leaderboards and coaching metrics accurate.
Customer value
Why it matters
Recruitment leaders, recruiters, and supervisors can connect conversations with placements, revenue, coaching, and daily performance — without manual exports or separate reporting.
May 2026
Product news that helps teams get more from every conversation
May's releases help teams capture conversations more accurately, follow up faster, and use clearer performance insight to support better customer moments.
TranscriptionVoicemailPerformanceCalling
Released
Product areas
Transcription
Auto language detection for transcription
Transcriptions now detect the spoken language automatically, so teams handling multilingual conversations get clearer transcripts without manual setup.
Why it matters: agents stay focused on the customer while CloudCall handles language detection in the background.
Agent analytics
Agent performance dashboard
Agents can now see personal performance metrics from a dashboard available on login, including call activity, missed calls, and talk-time trends.
Why it matters: agents can track performance at a glance and make better decisions throughout the day.
Use cases
Missed-call follow-up
Voicemail transfer to inbox
Voicemails can now be delivered directly to a user's inbox, helping teams review missed calls and follow up from one central place.
Why it matters: missed calls are easier to manage, helping sales and support teams respond faster.
Queue visibility
Queue performance visibility for agents
Agents can now see performance metrics for their assigned queues, including call volume, missed calls, wait times, and activity trends.
Why it matters: better queue visibility helps teams manage busy periods and improve responsiveness.
February 2026
Turning conversations into clearer action
February's updates help teams reduce manual admin, improve call visibility, and keep CRM records moving with more consistency — giving agents and supervisors better context from every conversation, without adding extra work.
AutoNoteCall qualitySalesforceTeams
Released
Product areas & integrations
AI call notes
CloudCall AutoNote
AI AutoNote creates structured call notes from predefined templates, helping agents capture summaries, actions, and outcomes more consistently.
Why it matters: teams spend less time on after-call admin and more time acting on customer conversations.
Salesforce
Call summary for Salesforce
AI-generated call summaries can now sync into Salesforce, helping sales and support teams keep CRM records accurate with less manual note-taking.
Why it matters: Salesforce stays more up to date, giving teams better context for follow-up and collaboration.
Use cases
Voice quality
Post-call quality feedback
Agents can submit structured call-quality feedback after a conversation, giving teams a clearer view of issues that may affect customer experience.
Why it matters: teams can spot patterns faster and improve voice performance more proactively.
Team management
More flexible team structures
Agents and supervisors can now be assigned to multiple teams, giving organisations more flexibility as campaigns and responsibilities evolve.
Why it matters: teams can adapt faster as workloads change, with better coverage and clearer visibility.