Your upgraded CloudCall experience awaits! Download the newest version for improved performance and reliability.

Skip to main content
User Training

User Training

Everything an agent needs — from first login to advanced call handling.

Getting started

Installing Softphone
Logging In & Password Reset
Audio Settings
Softphone Locale Update

Making & receiving calls

Making a Call
Receiving a Call
Live Call Controls
Taking Notes in Softphone
Recording Consent

Advanced call handling

Call Transfers
Conference Call
Call Forward Softphone
Softphone Voicemail Drop
Looking for something else? Head back to Training Videos for Administrator and CRM training. Back to Training Videos