How to Access Voicemails from Abandoned Queue Calls in the Softphone
To review voicemails left by callers who abandoned the queue:
1) Open the Softphone and navigate to Calls > Call Activity.
2) Click on the Queue icon and select the Abandoned filter.
3) Find the call you want and click on the ellipsis icon (…) to open View Call Details.
4) From there, you can download the voicemail as an audio file, listen to the voicemail directly and view the voicemail transcription.
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