If you have received an email like the one below, you will need to reauthenticate your CloudCall sync profile to ensure all your call recordings and SMS messages sync back to Salesforce:
To reauthenticate, please login to the CloudCall portal as the CloudCall portal Administrator using one of the links below:
You will be presented with the below screen. Please login using your CloudCall portal administrator details:
Once you have successfully logged in, please navigate to the left-hand panel, click on Sync > Salesforce CRM.
In the top right-hand corner you will see that the sync profile not authenticated. Please click on Log in again
A pop-up box will appear. Please enter your Salesforce administrator credentials.
Your CloudCall profile will then be authenticated.