The Supervisor Panel will give your Managers and End Users access to the call monitoring capabilities within the CloudCall Portal. As the CloudCall Administrator, you must first activate the panel for these users.

Activating the Supervisor Panel

1. Once logged into the CloudCall Portal > navigate to the Dashboards section to access the
activation settings for the Supervisor Panel.

2. Within the Configuration section, select the individuals that you would like to give Supervisor Panel Administrator access. There is no limit to the number of Supervisor Administrators. These are the users that will be able to assign and restrict access within the Supervisor Panel.

Assigning Supervisor Administrators

As the CloudCall Administrator you can assign user’s as Supervisors so they can assign and restrict access to their own teams.

1. Once logged into the Supervisor Panel, select the permission settings icon.

2. On the left side of the page, under the Supervisors section select the Add/Remove button.

3. Select the Filter button in the upper right corner of the screen to search for the user that you would like to set as a Supervisor.
4. This will display the search filters. As you populate the fields with details the results will automatically populate.
5. Once you locate the user you would like to make a Supervisor, select the Set Supervisor button – this will fill the purple selection circle.
** No need to select save, this will automatically save the user as a new Supervisor.

Assigning User Access and Settings

As an Administrator of the Supervisor Panel you can assign the level of access each Supervisor/user has when utilizing the monitor, whisper and barge features on specific team members.

1. Once logged into the Supervisor Panel, select the permission settings icon.

2. Click directly on the Supervisor/user name that you would like to assign access to. This will highlight the Supervisor/user name in purple.
3. With their name selected, you can assign Read, Monitor, Whisper, Barge, and Disconnect access per user. (See below for description)
4. Select Save, once all settings are selected.

Read, Monitor, Whisper, Barge & Disconnect

Read: This setting will allow the Supervisor/user to view the user’s call details on the Supervisor Panel Dashboard.
Monitor: This setting will allow the selected Supervisor/user to listen to live inbound, outbound, and campaign calls.
Whisper: This setting will allow the Supervisor/user to speak to the user while they are on a live call. Only the user will be able to hear them speaking, not the caller.
Barge: This will allow the Supervisor/user to speak to both the user and the caller.
Disconnect: This will allow the Supervisor/user to end a call