You must be logged in as the CloudCall portal administrator
When logged into the CloudCall portal, on the left hand panel, navigate to profile > departments
Select the + icon to add a new department
Give your department a name and click on the tick icon
Once the department has been created, you can assign users to it. Hover over the newly created department, and 3 icons will appear
The pen icon is used to modify the department name.
The people icon will pop out a window for you at add users and make it their primary department
The bin icon will pop up with a message confirming if you want to delete the department