Issue – Users cannot hear me or the voice is too low/ automatically reduces

Check: 

• Audio input/output levels
• Volume Mixer

Solution:

Right-click on the sound icon on the bottom right corner (or access via Control Panel)

Click on Sounds

Click on the 'Communications' tab 

Click on 'Do Nothing', then 'Apply' and then 'ok'

Ensure sufficient audio level for both earphone and microphone

Issue – Cannot hear audio both ends

Check:

• Correct audio input/output device selected in OS and communicator
• Ensure that headset used is compatible

Solution:

• Check audio drivers
• Try a different headset
• Look for Software updates that could interfere with audio
• Re-install Communicator and plugin and test